Terms & Conditions

The use of this website is subject to the follwing terms of use:


Rule 1

The content of the pages of this web site is for your general information and use only. It is subject to change without notice.

Rule 2

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, reliability, availability, timeliness, performance, completeness or suitability of the information and materials found or offered on this web site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Rule 3

Your use of any information or materials on this web site is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this web site meet your specific requirements. You hereby indemnify, defend, and hold us and our affiliates and our officers, directors, owners, agents, information providers, affiliates, licensors and licensees harmless from and against any and all liabilities and costs incurred in connection with any claim arising out of any breach by you of this agreement or claims arising from your use of our web site. You shall cooperate with us in the defence of any claim. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.

Rule 4

This web site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Rule 5

Unauthorized use of this web site may give rise to a claim for damages and/or be a criminal offence.

Rule 6

You may not create a link to this web site from another web site or document without VetCart® prior consent. To make a request, please send an email to [email protected].

Rule 7

In the event a product is listed at an incorrect price through an error in information received from our suppliers or due to a typographical error, VetCart® Australia shall have the right to refuse or cancel any order placed for product listed at the incorrect price

Rule 8

Your use of this web site and any dispute arising out of such use of the web site is subject to the laws of the state of Victoria, Australia.

Privacy Policy 

General information

VetCart® Australia recognises the importance of protecting the privacy of its customers and other third parties who provide their personal information to us. We are committed to handling personal information in accordance with applicable privacy laws, including the Australian Privacy Principles set out in the Privacy Act 1988.

Information we may collect

The personal information we may collect about you includes your: name, age, date of birth and contact details (including residential or business address, delivery address, email address, telephone number); pet ownership details, shopping habits and preferences and details of products and services you have purchased from us; marketing preferences, including the type of marketing materials you wish to receive and the method of delivery.

Management of personal data

We may hold your personal information in electronic form and if you provide information to us electronically, we retain this whole or partial information in our computer systems and databases. Information held in electronic form is generally held on servers controlled by us and on servers controlled by third parties under a contractual arrangement with us. We use physical security, password protection and other measures to ensure that personal information stored in electronic form is protected from misuse, interference and loss and from unauthorised access, modification and disclosure.

How we use your information

The main purposes for which we collect, hold and use your personal information are: • to provide you with products and services that you have requested from us; • to communicate with you, including about products and services, competition results, special offers, and events which might interest you; and • to answer your questions, provide you with information or advice or consider and respond to requests or complaints made by you.

Online and digital services

Third party sites: During online transactions we do not collect your credit card or banking details as online payments are handled by trusted third party payment providers including Paypal. Please check the www.paypal.com.au website for details of their privacy policies and security measures.

Accessing and seeking correction to personal information

Accessing Personal Information: You are entitled to access your personal information we hold about you on request. To request access to your personal information, please contact our support staff in writing at [email protected].

Contacting us

If you would like to contact us in relation to this privacy policy or your personal information please contact us at: VetCart® Australia P.O.Box 523 Sunshine, Victoria 3020.

Email: [email protected]

Refund Policy 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

A 20% administration fee may be applicable for change of mind purposes and RTS (Returned To Sender).

The administration fee is not applicable on clothing or shoe returns - if a new order for replacement sizing is being processed by the client. If the clothing or shoes are being returned without placing a new order, the standard admin fees will apply.  

Postal costs are not refundable. Returned items in this category must be unused and in "as new"; and "sell-able" condition with all original packaging, tags attached, and accessories returned. Scrubs must be returned with tags attached.

Postage on the returned goods will be at buyer's expense, it is advisable to arrange for the goods to be sent registered post or with a tracking number so that missing parcels can be traced. We will not accept COD returns.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Further Questions?

Feel free to send us a message via the contact forms on our contact page, or send us an email via [email protected].