You can fill out the online form on the Contact Us page or via email at [email protected] and we will reply to you at our earliest convenience.
Yes, VetCart is specifically designed for the Australian veterinary industry, and registration is required to access items not available to the general public.
Registering has many benefits:
- Reduce inventory management time.
- Easily track vendor's current stock availability.
- Lower costs by comparing prices from multiple suppliers.
- Log in at any time to check the order status.
- Simple and easy, single, secure checkout.
No, only qualified veterinarians and veterinary organisations can access VetCart due to the platform being specifically designed for the Australian veterinary industry, and registration is required to access items not available to the general public.
VetCart is accessible only to verified staff of veterinary clinics (and other veterinary organisations) in Australia, including veterinarians, technicians, practice managers, and inventory managers. Only staff ordering on behalf of a verifiable Australian licenced veterinarian are permitted to access and use VetCart. Additionally, only vendor accounts that are active and valid will be capable of connecting to VetCart.
Permitted organisations include:
- Veterinary Clinics
- Emergency and Specialty Hospitals
- Universities
- Zoos
- Aquariums
- SPCAs
- Shelters
- Independent Veterinarians
We get this question a lot. VetCart is completely free to all Australian veterinary organisations, with no hidden costs or obligations whatsoever. We take pride in the fact that we can offer VetCart to all independently owned veterinary practices and non-profits at no cost.
So how does VetCart fund its operations and keep it free? VetCart does charge manufacturers to sell items and process payments directly on VetCart and charges them a fee for that service. VetCart also offers some very unobtrusive promotions and advertising services on behalf of manufacturers.
All of these organisations pay for VetCart so that practices don't have to. VetCart's core service will be free forever to veterinary organisations, and your data will remain completely private forever too. We hope you find VetCart to be an asset to your practice.
VetCart is neither a distributor nor a buying group. We don't buy and resell products, and we don't negotiate deals on behalf of our members. VetCart is a purchasing platform that helps clinics order smarter and easier from the suppliers they already use.
To become a seller on VetCart, register for a vendor account via our registration page or email us directly at [email protected].
To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons, we are unable to send your old password via email.
We have no minimum order value. You can order as much or as little as you require.
Please contact the freight company or your local post office to arrange collection and/or redelivery of the item(s). If you are unable to find a solution, you can contact the supplier directly via their vendor storefront contact information.
VetCart suppliers aim to dispatch your orders as soon as possible. In the event your order has not been dispatched, you can contact the supplier directly via the vendor storefront contact information and they will be more than happy to assist.
Order confirmations are emailed automatically to the email address provided on registration.
It may appear in your junk/spam folder. If you have not received our order confirmation or are unable to find it – please contact us via [email protected]
Standard delivery is 4-7 business days Australia-wide; including metro and most regional areas, and 7-10 business days for regional areas.
Bigger and bulkier items, such as furniture and large equipment, may take longer, and incur an additional delivery fee.
Once your order has been dispatched, we will send you an email. You can follow the status of your order using the tracking number provided in this message.
Delivery charges are determined by the seller.
You can contact the supplier directly via their seller storefront contact information.
Purchases are shipped directly from our sellers, therefore, if your order contains items from multiple sellers, they will be shipped to you separately, from different locations. Vendor information is transparent and you will have the option to contact each vendor on their seller storefront.
Items are shipped by the seller, so if your order comprises items from multiple sellers, each item will arrive separately. Please check the delivery information provided for each item for full details. Vendor information is transparent and you will have the option to contact each vendor directly on their seller storefront.
Please contact the seller directly via their seller storefront and if you are unable to get a resolution, please contact our customer service team via [email protected].
Seller information on our platform is transparent and you will have the option to contact each vendor directly on their seller storefront.
Yes, seller information on our platform is transparent, and you will have the option to contact each vendor directly on their seller storefront.
If you have reached out to the seller and haven't received a resolution, please contact our customer service team via [email protected].
